Your statutory rights are not affected by any of the following store policies.
Online Ordering
Online ordering with us is safe and secure!
Factory Tiles is committed to ensuring that your details remain safe and secure. You can visit our website without revealing any information about yourself. For online order processing we use SagePay to secure all payment information. This system 100% secure.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers on this site.
Privacy Policy
Our site uses cookies to keep track of your shopping basket. Cookies are little text files stored on your computer. We also use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site. Cookies are not able to gather any information from your computer - most online shops use cookies!
Factory Tiles registration form requires users to give us contact information, like your name, phone number, address and email address. We sometimes use customer contact information from the registration form to send the user information about our company and special offers. Users may opt-out of receiving future mailings by choosing to unsubscribe from the bottom of any email you receive.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
To process your order, we require your name, billing address, phone number, email address and credit card information. We use this information to process your order. We will only contact you using this information if any questions about your order should arise, if we need to make you aware of anything in relation to your order, or if you have subscribed to one of our mailing lists.
Correct/ Update Your Information
To allow us to provide your with the highest levels of customer service, and also keep you informed of all our latest special offers, please make sure the details you have provided us with are accurate and up-to-date.
We will never share any of your details with third parties, except where it is necessary to process your order (eg. delivery companies).
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods you must inform us within 7 days of your receipt of the goods. All returned items must have a Returns Reference Number - provided by one of our support team. We will exchange items that are faulty or have been supplied incorrectly when notified within 7 days of the customers receipt of the product - subject to our terms and conditions. All products to be returned must be carefully repackaged in their original packing.
If you wish to change your mind after you have received you goods, you must notify us within 7 days if you would like to return any items. Returned goods must then reach us within 30 days. Returned goods may be subject to a handling charge.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If you wish to complain about any part of our service, please email us at orders@factorytiles.com. Your complaint will be dealt with promptly. We will then endeavour to resolve any issues effectively and confidentially.
